• Data Analysis and Strategy: Developed a framework for creating key performance indicators (KPIs) for web and cellular applications, demonstrating a strong understanding of data-driven decision making.

• Data Management: Migrated customer information from various sources to a centralized Salesforce CRM using Excel, optimizing data accessibility and consistency.

• Data Analysis: Reconciled account data discrepancies using Excel formulas and manual review, ensuring data accuracy and integrity.

• UI/UX Design: Created a user-friendly interface for a large language model tool using Figma, enhancing user experience and efficiency. Designed a Salesforce Training Tab for financial advisors, improving user navigation and engagement.

• CRM Configuration: Configured custom objects, fields, and workflows in Salesforce, optimizing performance and enforcing business logic.

• Process Improvement: Identified and resolved software issues by logging tickets in DevOps, enhancing system efficiency and user experience.

• Collaboration: Built strong relationships with interns and employees, fostering a collaborative work environment.

• Professional Development: Actively participated in virtual workshops to enhance professional skills and industry knowledge.

• Collaboration and Teamwork: Partnered with fellow interns to develop a comprehensive final project, demonstrating effective teamwork and project management skills.

• Communication and Presentation: Scripted and revised impactful video presentations, enhancing content engagement and clarity. Executed a detailed final presentation, showcasing strong communication and presentation skills.

• Technical Communication: Coordinated with aircraft controllers using technical language, ensuring accurate flight operations. Authored engaging scripts for training videos, translating technical details into accessible content.

• Professional Development: Actively participated in weekly FAA meetings, gaining industry knowledge and operational insights. Formed a network of professional relationships within the FAA community.

• Detail-Oriented: Revised presentation materials to meet high standards of professionalism and precision.

• Stakeholder Engagement: Interacted with various FAA departments, enhancing understanding of the interplay between different roles within the aviation sector.

Expected Graduation: August 2025

MS: Management Information Systems

BBA: Computer Information Systems

Graduated: August 2023

My academic and athletic pursuits have been characterized by a steadfast commitment to excellence. During my undergraduate years at the University of West Alabama, I successfully balanced the demands of the basketball court with rigorous academic coursework. Recognized for my academic achievements, I was honored with the title of University Scholar and inducted into the prestigious Chi Alpha Sigma Honor Society. As a member of the men's basketball team, I consistently excelled on the court while maintaining a strong academic standing, earning multiple Dean's List honors and securing spots on the Gulf-South Conference Winter Honor Roll. My leadership skills were honed through my role as Polemarch of the Kappa Alpha Psi Fraternity, where I spearheaded community service initiatives. Throughout my collegiate career, I was fortunate to receive an athletic scholarship from the University of West Alabama, supporting my dedication to both athletics and academics.